Cancellation Policy

This Cancellation Policy outlines the rules and procedures for the cancellation of services or transactions involving attorneys, lawyers, or other service providers and sellers registered on Legally having website URL: www.legallyng.com. All service providers and sellers are verified under the laws of a specific country before being listed on the platform. This policy is subject to updates or modifications at any time at the discretion of the Company, without prior notice to users, attorneys, lawyers, service providers, or sellers.

Legally enables users to collect evidence, resolve disputes, engage with service providers, and conduct secure transactions for various legal, financial, and transactional purposes, including but not limited to secure marketplace transactions and inheritance planning. This Cancellation Policy forms an integral part of the Terms and Conditions of Website Agreement. Users, service providers, and sellers are advised to review the Terms and Conditions to fully understand the platform’s scope and their rights and responsibilities.

1. REFUNDS

• 1. Funds deposited into your account may be refunded under certain conditions, as outlined in the Terms and Conditions of Website Agreement. Refunds will not be issued for platform subscription fees, service charges, or non-refundable service fees (e.g., marketplace fees) unless explicitly stated in this policy or required by law.
• 2. If the refund request relates to fees or charges owed to us, the process specified in the “Disputes with Us” clause must be followed. Refunds, if approved, will be processed using the same payment method initially used by the Client.
• 3. We may initiate a refund to Clients, even without a formal request, under the following circumstances:
  • 3.1. If we are required by law or consider that a refund is necessary to comply with legal obligations.
  • 3.2. If we determine that refunding funds will avoid a dispute or minimize costs associated with such disputes.
  • 3.3. If the refund aligns with any refund policy issued by us.
  • 3.4. If the original payment was determined to be fraudulent.
  • 3.5. If a duplicate payment was made in error by the Client.
  • 3.6. If we reasonably believe that refunding the funds will prevent a chargeback or other disputes.
• 4. Refund requests can be submitted via the Legally website’s contact form or by sending an email to _______ [insert email address].
• 5. By submitting a refund request, you agree that Legally may share information regarding your account, payments, and agreements to contest any chargeback requests, “Requests for Information,” or similar inquiries initiated by you. If you have already filed a chargeback request with your credit card issuer, you may not contact us to request a refund, nor may you attempt to recover funds through both methods.
• 6. We reserve the right to suspend, limit, or close your account if, after reviewing all pertinent facts, we determine that you have made an excessive or unjustified number of refund or chargeback requests.

1. CHARGEBACKS

• 1. Chargebacks are initiated by payment product issuers or other parties, such as payment processors, as challenges to payments submitted by Clients through their card issuer or financial institutions, resulting in payment reversals. Legally does not initiate chargebacks but is obligated to comply with such directives issued by payment processors or financial institutions.
• 2. You acknowledge and agree that Legally is entitled to recover any chargebacks or payment reversals levied against us by payment product issuers or payment processors for funds paid to you through the platform. This includes any processing or associated fees incurred due to these chargebacks or reversals.
• 3. If a payment product issuer or payment processor requests a reversal of funds, you agree that we may comply with such directives. Additionally, you consent to Legally sharing any information related to your transactions, agreements, and account details to contest chargeback requests, “Requests for Information,” or similar processes initiated by you or on your behalf.
• 4. By using Legally’s services, you accept that:
  • 4.1. Funds may be reversed as per the directives of payment product issuers or payment processors.
  • 4.2. You may not initiate a chargeback request while simultaneously seeking resolution directly through Legally for the same transaction.
  • 4.3. You agree to indemnify Legally for any loss or expense arising from excessive or unjustified chargeback requests associated with your account.
• 5. Failure to comply with these terms may result in suspension, limitation, or closure of your account at our sole discretion.

1. RIGHT TO REFUSE SERVICE

• 1. We reserve the right to close, suspend, or limit your access to your account at any time, with or without prior notice or reason. This includes, but is not limited to, the following situations:
  • 1.1. If you breach, or are suspected of breaching, this Cancellation Policy or any other applicable terms or policies on Legally.
  • 1.2. If you infringe upon legal rights, including intellectual property rights, resulting in actual or potential claims.
  • 1.3. If you engage, or are suspected of engaging, in fraudulent, illegal, or unethical activities.
  • 1.4. If you fail to respond to account verification requests or do not complete account verification within three (3) months of the request date.
  • 1.5. If you are subject to applicable sanctions under the United Nations, EU, USA, Nigeria, or other jurisdictions, or if our banking or payment relationships preclude us from conducting business with you.
  • 1.6. To mitigate risks of loss to us, our Clients, or any other party.
  • 1.7. For any other reason deemed necessary to protect the interests of Legally, its users, or its partners.
• 2. If your account is closed due to a violation of this Cancellation Policy, you may be responsible for associated expenses as outlined herein. You will be required to pay:
  • 2.1. Any outstanding fees owed to us.
  • 2.2. All damages and costs, including employee time and reasonable expenditures (such as legal fees), related to investigating the breach and recovering payments.
• 3. You agree and acknowledge:
  • 3.1. That breaches of this Cancellation Policy may result in substantial damages to Legally, including fines or penalties from payment processors or Clients, which may be difficult to quantify.
  • 3.2. That Legally may impose fines of up to US$3,000 per breach as a reasonable pre-estimate or minimum estimate of damages. This amount is based on the anticipated harm, difficulty of proof of actual damages, and other relevant circumstances.
  • 3.3. That in addition to fines, Legally may take legal action to recover losses exceeding the fine amount.
  • 3.4. That Legally may deduct any fines or damages directly from your account balance.
• 4. If your account is closed for reasons unrelated to a breach of this Cancellation Policy, you will still be entitled to collect payments owed to you by Legally, except as otherwise stated in this policy.
• 5. If your account is suspended or terminated for any reason, you waive the right to contest or file complaints regarding the suspension or termination of your account.

1. RELEASE OF AMOUNTS INTO ESCROW ACCOUNTS

• 1. In accordance with this Cancellation Policy and applicable law, funds held in escrow accounts may be released to the appropriate party under the conditions outlined below (“Release Conditions“). Clients and attorneys (or other service providers) hereby irrevocably authorize and direct the release of funds in escrow to either the attorney’s escrow account, the service provider’s escrow account, or, in the case of refunds, to the client’s escrow account, as applicable. Such releases will follow the instructions outlined in this policy and any applicable General Escrow Instructions.
• 2. A “Release Condition” is met under any of the following circumstances:
  • 2.1. The Client clicks to release funds to the attorney or service provider.
  • 2.2. The Client takes no action within 14 days of a release request submitted by the attorney or service provider. In such cases, both parties agree that the escrow service is authorized to release the requested amount to the attorney or service provider.
  • 2.3. Both the Client and attorney (or service provider) submit joint written instructions for a release to the appropriate escrow account.
  • 2.4. The Client and attorney (or service provider) agree to close the contract without a release of funds, in which case the funds are returned to the client.
  • 2.5. Either the Client or attorney (or service provider) fails to pay their share of arbitration costs as required by the Dispute Resolution Service. In this case, funds are released to the party that has fulfilled its arbitration payment obligation.
  • 2.6. Both the Client and attorney (or service provider) fail to submit to arbitration for an unresolved dispute. In such cases, funds are released to the client.
  • 2.7. Either the Client or attorney (or service provider) fails to respond to a notification from the Dispute Resolution Service, in which case funds are released to the compliant party.
  • 2.8. Either the Client or attorney (or service provider) fails to comply with the Dispute Resolution Service, in which case funds are released to the compliant party.
  • 2.9. An arbitrator’s final award is submitted, in which case funds are released according to the arbitration decision.
  • 2.10. A final court order is issued by a court of competent jurisdiction, with no pending appeals, directing the release of funds.
• 3. If the Company determines, in its sole discretion, that fraud, non-payment, illegal acts, or violations of the Cancellation Policy have occurred or are being attempted, both the Client and the attorney (or service provider) expressly authorize the escrow service to take necessary actions to prevent or remedy such acts. This may include, but is not limited to, returning the funds held in escrow to the client.
• 4. All releases will be processed in compliance with applicable law and platform policies. By using the platform’s escrow service, both parties agree to these terms and waive any claims against Legally for actions taken in accordance with this policy.

1. DISPUTES WITH CLIENTS

• 1. If a dispute arises between you and another Client regarding any case or transaction, including disagreements about the quality of services provided, you agree to make reasonable efforts to resolve the issue directly with the other party before seeking further intervention.
• 2. Should you be unable to resolve the dispute, we encourage you to contact Legally for assistance. We may, at our sole discretion, provide guidance or facilitate resolution through our Dispute Resolution Services, but we are not obligated to intervene or guarantee a resolution.
• 3. You agree to hold Legally harmless from any and all claims, demands, and damages (whether actual or consequential), of every kind and nature, known and unknown, arising out of:
  • 3.1. Disputes with other Clients on the platform,
  • 3.2. Decisions made by Legally as part of its Dispute Resolution Services, and
  • 3.3. The use of any milestone-based or other payment-related Dispute Resolution Services.
• 4. All disputes and interactions must adhere to the Legally Code of Conduct, which applies to all services facilitated through the platform. By engaging in disputes or transactions, you agree to act in good faith, with fairness and integrity. Specifically:
  • 4.1. All demands, offers, or communications must be reasonable and respectful.
  • 4.2. Conduct involving threats, blackmail, intimidation, or coercion (including any attempts to manipulate feedback or reviews) is strictly prohibited.
  • 4.3. Refusal to deliver agreed-upon services or payments as leverage for favorable feedback will not be tolerated.
• 5. Any Client found in violation of the Legally Code of Conduct may:
  • 5.1. Automatically forfeit the dispute in favor of the other party.
  • 5.2. Be subject to further disciplinary actions, including suspension or termination of their account.
• 6. By using Legally, you agree to these dispute resolution terms and acknowledge that Legally retains sole discretion in managing disputes in accordance with platform policies and applicable law.

1. DISPUTES WITH COMPANY

• 1. In the event of a dispute between you and Legally, our primary goal is to address your concerns promptly and effectively. If we are unable to resolve the matter to your satisfaction, we aim to provide you with a fair and efficient means of resolving the issue. We strongly encourage you to contact us first by visiting our customer care website or sending an email to ____ [insert email address] before pursuing other methods of resolution.
• 2. For any claims or disputes, Legally may choose to resolve the matter through binding, non-appearance-based arbitration to ensure a cost-effective resolution. If arbitration is chosen:
  • 2.1. Legally will provide a list of established alternative dispute resolution (ADR) providers, and you must select one from this list.
  • 2.2. Arbitration will be conducted by telephone, online, and/or solely based on written submissions, as determined by the party initiating the arbitration.
  • 2.3. Arbitration will not involve personal appearances by either party or witnesses unless mutually agreed upon.
  • 2.4. Any judgment on the arbitrator’s award may be entered in a court of competent jurisdiction.
• 3. You agree that any claims against Legally must be made in accordance with the terms of this Cancellation Policy and the Terms and Conditions of Website Agreement. Claims made in violation of this agreement will be considered improperly filed. If you file a claim in breach of these terms, Legally reserves the right to recover its reasonable legal costs, including paralegals and in-house counsel fees, provided that:
  • 3.1. Legally notifies you in writing of the improperly filed claim, and
  • 3.2. You fail to promptly withdraw the claim after receiving such notice.
• 4. You agree not to bring any claims against Legally as part of a collective, class, or representative action. Additionally, you agree not to attempt to join or consolidate any arbitration or legal action initiated under this agreement with any other litigation.
• 5. If any action by or against you is initiated under bankruptcy or insolvency laws, Legally will be entitled to recover all reasonable costs and expenses, including legal fees and other related expenses, incurred in enforcing this agreement.
• 6. The failure of Legally to act on a violation of this agreement by you or another party does not waive Legally’s right to act on subsequent or similar violations.